Payment Options
We accept Visa, MasterCard, Discover and American Express as our preferred methods of payment. We will also accept
checks and money orders. If you are paying by personal check, your order will be processed after your check clears. A
certified check or money order will ensure immediate processing of your order. We do not except COD orders.
Payment is required at the time of your order. Your credit card will be charged when your order is processed.
Ordering by Mail
Fill out your order form and choose the payment you prefer - check or money order. Continue through the steps to allow
shipping to be calculated for your total price. Then print out the order form and mail it along with your payment made out to:
Soy Candles Plus More
4006 Greenmount Road
Wilmington, DE. 19810-3304
For personal checks, please allow 10 business days for the check to clear.
Please Note, there is a $30.00 fee for returned checks of insufficient funds or any other reason that causes the check to
fail.
We accept Visa, MasterCard, Discover and American Express as our preferred methods of payment. We will also accept
checks and money orders. If you are paying by personal check, your order will be processed after your check clears. A
certified check or money order will ensure immediate processing of your order. We do not except COD orders.
Payment is required at the time of your order. Your credit card will be charged when your order is processed.
Ordering by Mail
Fill out your order form and choose the payment you prefer - check or money order. Continue through the steps to allow
shipping to be calculated for your total price. Then print out the order form and mail it along with your payment made out to:
Soy Candles Plus More
4006 Greenmount Road
Wilmington, DE. 19810-3304
For personal checks, please allow 10 business days for the check to clear.
Please Note, there is a $30.00 fee for returned checks of insufficient funds or any other reason that causes the check to
fail.
Contact Information
If you have any questions, please contact us.
E-mail:
info@soycandlesplusmore.com
Phone:
1-302-353-8275
Monday - Friday 8:00am - 6:00pm EST.
If we don't answer, please leave a message and we will return your call ASAP.
After hour calls will be forwarded to your voice mail system.
If you have any questions, please contact us.
E-mail:
info@soycandlesplusmore.com
Phone:
1-302-353-8275
Monday - Friday 8:00am - 6:00pm EST.
If we don't answer, please leave a message and we will return your call ASAP.
After hour calls will be forwarded to your voice mail system.
Sales Tax
Great News is that there is none. No matter what state you live in.
Return Policy
Customer satisfaction is our #1 priority at Soy Candles Plus More.
Returns are on a case-by-case basis due to the nature of the products. Any "made to order" items (ie: candles) cannot be
returned. Contact our customer service group to see if your item qualifies. If the item qualifies, returns are for the products
total. Shipping fees are a contracted service and cannot be refunded. Returns are to be sent in their original, unused
condition, by insured mail to the above address within 14 days from the receipt date. We are not responsible for any
package shipped without insurance. Credit will not be issued for items not returned via insured mail. We will issue you a
Return Authorization Number when you contact us.
When the return is received, we will process the refund as long as the item is in resalable condition. Refunds may take up to
one month to show on your statement.
In the case of broken or damaged items we will process each case individually. While this is rare, less than .08% of our
packages arrive with any damage, it is not impossible. To file a claim with our shipping providers it is necessary to have
proof of damage, i.e. damaged item, original packaging including the outside box and packing material (peanuts and/or
bubble wrap). Do not discard any items until contacted by either the Staff at Soy Candles Plus More or the shipping
provider. If damaged items or packaging are thrown away a credit/refund cannot be issued and replacement products
cannot be sent under any circumstances
Great News is that there is none. No matter what state you live in.
Return Policy
Customer satisfaction is our #1 priority at Soy Candles Plus More.
Returns are on a case-by-case basis due to the nature of the products. Any "made to order" items (ie: candles) cannot be
returned. Contact our customer service group to see if your item qualifies. If the item qualifies, returns are for the products
total. Shipping fees are a contracted service and cannot be refunded. Returns are to be sent in their original, unused
condition, by insured mail to the above address within 14 days from the receipt date. We are not responsible for any
package shipped without insurance. Credit will not be issued for items not returned via insured mail. We will issue you a
Return Authorization Number when you contact us.
When the return is received, we will process the refund as long as the item is in resalable condition. Refunds may take up to
one month to show on your statement.
In the case of broken or damaged items we will process each case individually. While this is rare, less than .08% of our
packages arrive with any damage, it is not impossible. To file a claim with our shipping providers it is necessary to have
proof of damage, i.e. damaged item, original packaging including the outside box and packing material (peanuts and/or
bubble wrap). Do not discard any items until contacted by either the Staff at Soy Candles Plus More or the shipping
provider. If damaged items or packaging are thrown away a credit/refund cannot be issued and replacement products
cannot be sent under any circumstances
Bath & Body:
Items in our Bath & Body section are made from the highest quality ingredients; however we cannot guarantee they are
hypoallergenic. If you have an allergy to any known ingredient, do not use the item. If there is any question about the
ingredients and a possible reaction, consult the label of each item and your physician. Neither Soy Candles Plus More or
the manufacturer of each product are responsible for adverse reactions.
The statements on this site related to the benefits of specific herbs, oils and other products have not been evaluated by
the Food and Drug Administration. None of these products are intended to be used to treat or heal any illness or
condition. Products are not tested on animals.
Items in our Bath & Body section are made from the highest quality ingredients; however we cannot guarantee they are
hypoallergenic. If you have an allergy to any known ingredient, do not use the item. If there is any question about the
ingredients and a possible reaction, consult the label of each item and your physician. Neither Soy Candles Plus More or
the manufacturer of each product are responsible for adverse reactions.
The statements on this site related to the benefits of specific herbs, oils and other products have not been evaluated by
the Food and Drug Administration. None of these products are intended to be used to treat or heal any illness or
condition. Products are not tested on animals.
Shipping:
Please refer to our Shipping Page for details.
Please refer to our Shipping Page for details.
Back Orders / Out of Stock Items:
We try to keep our website updated with current availability information however, sometimes an item will be
temporarily unavailable and not noted. This is a rare occurrence but is possible. You will be notified in case of
any backorder or out-of-stock item situation with the option to cancel your order or wait until the item is back in
stock. In the case of cancellation you will be refunded the full merchandise total plus the total shipping charges
for the out-of-stock items.
Make note of production times for each item as many of our items are made to order and are not currently in
stock, instead they are made new at the time of the order
We try to keep our website updated with current availability information however, sometimes an item will be
temporarily unavailable and not noted. This is a rare occurrence but is possible. You will be notified in case of
any backorder or out-of-stock item situation with the option to cancel your order or wait until the item is back in
stock. In the case of cancellation you will be refunded the full merchandise total plus the total shipping charges
for the out-of-stock items.
Make note of production times for each item as many of our items are made to order and are not currently in
stock, instead they are made new at the time of the order
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Soy Candles Plus More :: Customer Service